I don't mind the original error too much - without knowing the fine details of how redirections work, I can see that the very odd letter can get caught up incorrectly. And it was sheer bad luck that this should have happened to a moderately important letter, rather than one of the innumerable Christmas catalogues we have been getting. But the person I was speaking to did seem a little ... divvy, as you say.
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I don't mind the original error too much - without knowing the fine details of how redirections work, I can see that the very odd letter can get caught up incorrectly. And it was sheer bad luck that this should have happened to a moderately important letter, rather than one of the innumerable Christmas catalogues we have been getting. But the person I was speaking to did seem a little ... divvy, as you say.