I was not impressed by a shirty message on my office answerphone from John Lewis telling me I had been out when they tried to deliver my bed, and that I needed to ring to re-arrange. This would be the bed that they delivered wrongly the first time, that they then promised to ring to re-arrange before I went on holiday, didn't do so, but did leave an answerphone message to tell me when they would be coming... Allegedly they will ring me back this afternoon to arrange...