A couple of NHS related things spring to mind. One time I was instructed to book a follow-up appointment with the doctor's secretary. I spoke to the secretary and using my diary and her list of available appointments, we were able to set a date and time that was convenient for me. Two weeks later, I received a letter rescheduling the appointment to date that I had told the secretary that I couldn't make.
The more recent one was at our doctor's surgery. I'd booked the first appointment in the morning so that I could go on to work immediately afterwards. When I arrived (in adequate time), I found that several people had been bumped up the queue in front of me and I was, effectively, 35 minutes early for the new time.
If the government wants to save money, it could replace all the NHS bookings systems with a random number generator of the type found on cheap calculators. This would have the added advantage that, on occasion, the random number generator would come up with the correct time.
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Date: 2011-03-12 11:14 am (UTC)The more recent one was at our doctor's surgery. I'd booked the first appointment in the morning so that I could go on to work immediately afterwards. When I arrived (in adequate time), I found that several people had been bumped up the queue in front of me and I was, effectively, 35 minutes early for the new time.
If the government wants to save money, it could replace all the NHS bookings systems with a random number generator of the type found on cheap calculators. This would have the added advantage that, on occasion, the random number generator would come up with the correct time.