I understand your frustration, and this is a crap thing to happen, but the NHS is an organisation with over a million employees. A failing at one point is not representative of the entire entity, and I really wish people (you're certainly not the only or the worst culprit here) wouldn't damn the whole thing over one inconvenience. (Because after all, you will still get an appointment, and even if the answering machine were switched on, it's not as though they will be able to give the slot to someone else between now and then.)
And even if this is an intrinsic feature of the whole organisation, as I recently read, when it comes to health services, you can have good and cost effective, you have good and convenient, but you can't have good, and cost effective and convenient.
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Date: 2011-03-12 02:02 pm (UTC)I understand your frustration, and this is a crap thing to happen, but the NHS is an organisation with over a million employees. A failing at one point is not representative of the entire entity, and I really wish people (you're certainly not the only or the worst culprit here) wouldn't damn the whole thing over one inconvenience. (Because after all, you will still get an appointment, and even if the answering machine were switched on, it's not as though they will be able to give the slot to someone else between now and then.)
And even if this is an intrinsic feature of the whole organisation, as I recently read, when it comes to health services, you can have good and cost effective, you have good and convenient, but you can't have good, and cost effective and convenient.