Excellent customer service
Aug. 1st, 2007 08:05 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
wellinghallI rang Lakeland, to ask if they could supply a spare lid for something I had bought from them. They checked, and said that yes, they could; it would cost £5, post free. Fine, I thought, and gave them my card details.
They rang back a few minutes later, to say that there was a very long waiting list for the lids, so they were going to send me the whole thing, at no extra charge.
I'm impressed.
They rang back a few minutes later, to say that there was a very long waiting list for the lids, so they were going to send me the whole thing, at no extra charge.
I'm impressed.
