Excellent customer service

[wellinghall]

I rang Lakeland, to ask if they could supply a spare lid for something I had bought from them. They checked, and said that yes, they could; it would cost £5, post free. Fine, I thought, and gave them my card details.

They rang back a few minutes later, to say that there was a very long waiting list for the lids, so they were going to send me the whole thing, at no extra charge.

I'm impressed.

Comments

[helflaed.livejournal.com]

Having had dealings with Lakeland several times, I am not in the slightes surprised by this. They are willing to go to great lengths to keep their customers happy.

I love their non-stick re-usable silicone baking liner stuff and their oven gauntlets are wonderful.

Yes- I am a shallow Lakeland fangirl!

[chainmailmaiden]

I love their non-stick re-usable silicone baking liner stuff and their oven gauntlets are wonderful

I couldn't live without either of those too, Lakeland are fantastic aren't they? I used to live 5 mins walk from their store in Windermere, that was brilliant, but I ended up spending loads of money. I look forward to their new catalogues so I can spend hours drooling over all the stuff I can't afford/don't need.

I'm definitely another shallow Lakeland fangirl ;-)

[romancinger.livejournal.com]

I haven't actually bought anything from Lakeland for a while, but I'm glad they're there. Several of their items were recommended at the Arthritis class I attended!

[miss-t-ide.livejournal.com]

We've put some stuff from Lakeland on our wedding list. I have to say that I don't dare go into their shops any more. I end up buying too much Stuff™, and I'm currently trying to de-clutter!!