Tech support

[wellinghall]

(1) Whenever I log off / reboot, all the websites I have bookmarked in Firefox forget who I am. They still know my user ID and password, but I have to log in again.

(2) Whenever I try to print anything to my Samsung ML-1520, all I get is this:
"Internal Error - False
Position: 0x32147 (208711)
System: H6FWSIM/xl_image
Line: 467
Version: QPDL 1.16 10-29-2003"

The error message always looks something like this, but I don't know if the details are always the same.

Any ideas?

Comments

[ladyofastolat.livejournal.com]

I updated to the new version of Firefox a few days ago, and it promptly lost the ability to remember who I was on LJ. However, in that case it seemed to be a problem caused by the LJ login manager extension I have installed, since fiddling with the settings of that fixed the problem. I've not noticed it with other sites, though, so this is probably unrelated to your problem. (So why am I telling you, I wonder...?)

[sigisgrim.livejournal.com]

What did you do to fix the LJ login manager? I've fiddled with it but haven't fixed it yet.

[ladyofastolat.livejournal.com]

Well, I didn't actually manage to fix it entirely satisfactorily. I had it set up so that it did nothing when I switched logins. If I changed that to one of the other options - e.g. reload current page - then it remembered who I was. However, it does seem to confuse it on first opening up, since it tries to open up a page and reload it simultaneously, and it sits there with a blank page until I click on the homepage icon.

[sigisgrim.livejournal.com]

That didn't work. :-(

It just sits there and looks stupid; while I have to log in manually. Bah!

[emperor]

1) browsers tend to clear login cookies when you log-off; it's to try and prevent someone else coming along and logging in to LJ as you from your web-browser.

[philmophlegm.livejournal.com]

Try this:

Tools menu
Options
Privacy

You need to be acceptying cookies and keeping them until they expire, not until you close Firefox.

Also, make sure you aren't clearing private data when you close Firefox.

[didiusjulianus.livejournal.com]

*cogitates a while*

Of course, there are also good reasons why wellinghall might want to keep these settings as they are, and go to the trouble of actually logging in each time, after all.

[philmophlegm.livejournal.com]

The printer issue sounds like it might be a driver issue. Try uninstalling the printer driver.

[estiel.livejournal.com]

No clue. But certain that either Sigisgrim or Alitalf will be johnny-on-the-spot here.

[asklepia.livejournal.com]

Frankly, I think you should be logging on for every new session - it is very insecure otherwise, as your logins and passwords have to be kept in RAM. I have very restricted cookie access and I always clear private data when the browser closes.

[sigisgrim.livejournal.com]

logins and passwords have to be kept in RAM

Er, no. They are kept in cookies which are held on disk in the application data area for the particular browser.

Whether one should log-on for every new session depends on the security surrounding the computer and the log-on to it. If it's in one's own home and each person has their own computer (/domain) log-on then I think automatically logging on to something like LJ doesn't present a security risk. However, clearing everything down on a public computer is next to essential.

[bunn.livejournal.com]

You are the victim of a curse. Samsung printers often spontaneously generate curses at the dark of the moon. You should dance naked around your printer, chanting the error message 11 times. Then write down all your passwords on ricepaper, and feed it to a fox. Finally, slaughter the fox with a no3 scalpel, and burn the fox.

It might not fix the problems, but it will stop you worrying about them. :-p

[sigisgrim.livejournal.com]

Poor fox! :-(

[bunn.livejournal.com]

You could use a soya fox, but they can be a bit reluctant to eat all the rice paper. :-p

[wellinghall.livejournal.com]

It sounds more likely to work than anything our help desk ever came up with!

[romancinger.livejournal.com]

I always have to log in again after I've fully closed down, as opposed to hibernating. LJ seems to log me out periodically anyway; just one of its little quirks.

And I'm currently resisting upgrading to the latest version of Firefox, as it tells me a number of my favourite plugins are no longer supported.

[sigisgrim.livejournal.com]

That is one of the problems with it. I'm also finding it slower, periodically; not getting stuff from the internet, but responding to internal things like flash and scripts. I've also had it hand a few times, but I'm currently putting that down to duff loaded stuff.

However, I am running Windows 2000 on a 1GHz machine with 256M Ram, so not exactly the latest spec.! (It's almost eight years old.) I would expect it to be far better on more up to date hardware.